Small and medium business customers
Power and Water provides electricity to around 12,000 small and medium businesses across the Northern Territory. We want to hear your ideas for how we can manage and invest in the network now and in the future.
Our business community represents around 10 per cent of our total customer based but make up a much greater proportion of the total consumption of energy in our regulated network. Around 40 per cent of our revenues are collected from non-residential customers.
Business customers have told us they want minimal but meaningful engagement on issues that are important to them. Business customers rely heavily on the reliability of the network. The cost of electricity is also a key consideration as it is a key input to their operations and competitiveness. Many businesses support network investment to support a shift to renewable generation.
We want to hear the voice of small to medium sized businesses as we plan for our energy future, together.
We are seeking your feedback on your existing experience of energy and your perspective about the renewable energy future and our plans for the 2024-29 period.
Business customers engagement forums registration
On 2 August 2022, Power and Water released our Draft Plan setting out our initial view on the expenditure, revenue and tariffs for the 2024-29 regulatory period for our regulated networks.
Our customers, large and small, are central to the development of our plans for the 2024-29 regulatory period and we are currently engaging with a broad range of customers and other stakeholders on topics of relevance and interest to them. Our business customers are an important part of this engagement and in providing us with feedback on our proposed future direction and plans.
As part of the process of ongoing engagement, Power and Water will be holding engagement forums for our business customers on 16 September 2022, building on the information we provided at the Chamber of Commerce breakfast on 5 August. These engagement sessions will focus on providing additional information on two key elements of our regulatory proposal we consider particularly relevant to business customers and on which we are seeking additional feedback – business customer preferences for revenue affecting the major customer class and proposed changes to our tariff structures impacting business customers.
The engagement sessions will be virtual to maximise the opportunity for participation and are scheduled as follows:
Large customers
Customers greater than 750MWhs per annum, typically consuming above 60,000KWh per month or paying approximately $19,000 per month
16 September 2022, 9:00 am – 12:00 pm (ACST)
Discussion Paper – Large CustomersSmall to medium customers
Customers less than 750MWhs per annum, typically consuming less than 60,000KWh per month or paying less than $19,000 per month
16 September 2022, 1:00 pm – 4:00 pm (ACST)
Discussion Paper – Small to Medium CustomersDiscussion Paper – Small to Medium Customers
Background information and questions for small to medium customers to inform our 2024–29 regulatory proposal
This Discussion Paper and the webinar we have scheduled for 16 September are intended to encourage additional conversation and provide an opportunity to capture feedback from major customers before we formally submit our regulatory proposal to the Australian Energy Regulator (AER) in January 2023.