Report a problem
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Need to report an outage?
Make sure that you've checked our current outage listings and run through the pre-report checklist below.
Reporting a fault or outage
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call the Power and Water emergencies and faults line on 1800 245 090 or 000 immediately.
Before you report a fault or outage, follow our quick checklist:
Before you report a fault or outage, follow our quick checklist:
Step 1. What's affected
If you don’t have power at your home or business, let us know and one of our trained operators will help determine the type of disruption it could be:
- Does the problem appear to be limited to your property or one location, or is it more widespread?
- If it's safe, check your street and your neighbours’ homes. If their electricity is out, we’re probably aware of the problem and on our way to fix it.
- Are there fallen, low hanging or damaged powerlines?
- Do you have part electricity supply or dim or flickering lights?
If it's at your place only, and you're sure you haven't missed a payment, please contact Power and Water on 1800 245 090 and we will investigate the fault or outage.
If streetlights aren't working use our report a faulty streetlight form to report the fault.
Step 2. Is the problem continuous?
Power
Are some of your electrical appliances working and others aren't?
This could indicate you have part power. This can occur when you have low power, fluctuating power or if you have three phase power, one of your three phases has stopped working.
Water
If your water supply is interrupted or has problems, is it out, reduced or otherwise affected?
Learn more about common water quality problems and here.
Step 3. Is it planned maintenance?
Check our planned works page to see if the disruption relates to maintenance in your area.
Step 4. Is it caused by a cyclone, storm or flood?
If a cyclone, storm or flood has caused the power outage, use our emergency checklist and learn how we respond in emergencies or major incidents.
Step 5. Has it been 15 minutes?
Most power outages occur when something (for example, a tree or vehicle) connects with a powerline, triggering a protection system that disconnects the power. National standards require us to wait 15 minutes before attempting to re-energise the lines.
Before reporting a power outage, please wait 15 minutes. Chances are we’re already on it.
Ready to report a fault?
We will process your online report during business hours 8am to 4.30pm, Monday to Friday excluding public holidays.
If the situation is highly dangerous, such as a powerline on the ground or another threat to public safety from damaged infrastructure, stay away and contact us immediately on
1800 245 090
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
⚠️💡Crew responding. Estimated time of restoration is 6:30 PM.
⚠️💡Crew responding. Estimated time of restoration is 6:30 PM.
⚠️🔌Power interruptions affecting customers in Acacia Hills, Bees Creek, Berry Springs, Darwin River, Hughes, Humpty Doo, Lambells Lagoon, Livingstone, Lloyd Creek, and Noonamah. Estimated restoration time is 5.30PM.
⚠️🔌Power interruptions affecting customers in Acacia Hills, Bees Creek, Berry Springs, Darwin River, Hughes, Humpty Doo, Lambells Lagoon, Livingstone, Lloyd Creek, and Noonamah. Estimated restoration time is 5.30PM.
Whimbrel Cres
Sandalwood St
Aldridge Pl
Ormiston Ct
Houschildt Ct
Power supply may be interrupted for maintenance works.
Power supply may be interrupted for maintenance works.
Virginia Ct
Lakes Cres
Ryland Rd
Phoebe Ct
Phoenix St
Lansdowne Road - 160, 131, 165
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
Infrastructure Vegetation Management Services Australia will be trimming vegetation in the area.
- Knuckey Lagoon
- Marrara
- Marlow Lagoon
- Wagait Beach
- Herbert
- McMinns Lagoon
- Girraween
Dalwood Cres
Water supply may be interrupted for pipe inspections between 10:00 PM and 6:00 AM each night from 22/10/24 to 31/10/24. This is to assess infrastructure for future sustainability and leak repair projects. Sections of the water supply network will be isolated during this time.
Water supply may be interrupted for pipe inspections between 10:00 PM and 6:00 AM each night from 22/10/24 to 31/10/24. This is to assess infrastructure for future sustainability and leak repair projects. Sections of the water supply network will be isolated during this time.
Fountain St
Adamson Ave 32 30
Power supply maybe interrupted for maintenance works.
Notified customers will experience a 1.5-hour power interruption for service line repairs from Tuesday 15 - Thursday 24 October.
#3177493Power supply maybe interrupted for maintenance works.
Notified customers will experience a 1.5-hour power interruption for service line repairs from Tuesday 15 - Thursday 24 October.
Ciccone
Fogarty Street - 18 16
George Crescent - 6
Priest Street – 44
Gillen
Standley Crescent - 65
Installation of the Battery at Wurrumiyanga is in progress.
Testing is from 7 October to 5 November 2024.
There is a small risk of short unplanned outages during testing.
Installation of the Battery at Wurrumiyanga is in progress.
Testing is from 7 October to 5 November 2024.
There is a small risk of short unplanned outages during testing.
Routine vegetation maintenance will be taking place around Alice Springs and the rural area. See additional information.
Routine vegetation maintenance will be taking place around Alice Springs and the rural area. See additional information.
Cable replacement works will take place, from Thursday 12 September 8am to Saturday 30 November 4pm.
We will advise when power interruptions are needed.
Cable replacement works will take place, from Thursday 12 September 8am to Saturday 30 November 4pm.
We will advise when power interruptions are needed.
Rosewood Crescent - 15-53
Construction of new power line, including clearing of vegetation will take place.
Start: Monday 2 September 2024
End: 30 November 2024
Suburb: Lambells Lagoon and Middle Point
Streets Affected:
Arnhem Highway
Anzac Parade
Thomsen Road
Customers will be advised if they will be affected by any planned power shutdowns.
Construction of new power line, including clearing of vegetation will take place.
Start: Monday 2 September 2024
End: 30 November 2024
Suburb: Lambells Lagoon and Middle Point
Streets Affected:
Arnhem Highway
Anzac Parade
Thomsen Road
Customers will be advised if they will be affected by any planned power shutdowns.
Underground power cable upgrade works will take place.
Start: Tuesday 6 August 2024
End: 15 November 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
Gsell St
Henbury Avenue
Underground power cable upgrade works will take place.
Start: Tuesday 6 August 2024
End: 15 November 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
Gsell St
Henbury Avenue
Underground power cable upgrade works will take place.
Start: Monday 15 July 2024
End: 31 October 2024
Times:
8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
- Cubillo St
- Gsell St
- Perez St
- Allwright St
Temporary driveway closures:
between 9:30 and 11:30 am
Thursday 25 July
affecting 20 - 32 Gsell Street.
Underground power cable upgrade works will take place.
Start: Monday 15 July 2024
End: 31 October 2024
Times:
8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
- Cubillo St
- Gsell St
- Perez St
- Allwright St
Temporary driveway closures:
between 9:30 and 11:30 am
Thursday 25 July
affecting 20 - 32 Gsell Street.
There are currently no outages in your area!
View future planned worksCall 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000