Power and Water performs a variety of functions on behalf of customers and retailers within the Northern Territory’s Electricity Market. These functions include the delivery of standing data, historical data and customer churns between retailers, which are performed in accordance with the Electricity Retail Supply Code.
Standing data requests
In accordance with the Electricity Retail Supply Code, retailers may request electricity standing data in relation to a customer’s site. The Standing Data Request form must be used by retailers to request standing data from the network service provider.
Current charges for this service can be viewed here.
Historical data requests
Historical electricity data is available to retailers, customers and their authorized representatives for any site that has an interval meter installed. Historical data can be requested at a site, National Meter Identifier (NMI) or at an individual meter level and can be provided in the following formats:
- Interval data - provided at either 15 minute, 30 minute, hourly or daily intervals, or
- Monthly or yearly summary data - provided on the selected charging schedule (outlined below),
As of 1 July 2019, Power and Water adjusted the timing of the ‘Peak’ window for network charges to better reflect the use of the network. The new ‘Peak” window and corresponding schedules are listed below:
- Sch. 6 - Seasonal Peak Period 12noon to 9pm, Monday to Friday between 1 October and 31 March;
- Sch. 8 - Annual Peak Period, 12noon to 9pm, Monday to Friday all year.
Schedule 6 network charges apply to any NMI’s that consumes less than 750MWh per year, with Schedule 8 applying to all NMI’s consuming above 750MWh’s per year. If you are unsure about which schedule or level of data you require, please contact us at frc@powerwater.com.au.
To order historical data you must complete and submit the Historical Consumption Data Request form to us, with a completed and signed customer consent form . To view the current cost of historical data please view the current price list here.
Historical Consumption Data Request form
Examples of the data formats that may be requested are found in our Sample Meter Data reports.
Customer churns
This Customer Churn Request form is to be used by retailers to request the transfer of a NMI or NMI’s from one retailer to another. Retailers must obtain and provide verifiable consent from the customer and submit this with the completed transfer request form.
As per the Electricity Retail Supply Code, all customer churn requests must be submitted with the completed customer consent form to frc@powerwater.com.au no later than 10 business days prior to the end of the month, to view the customer transfer cut-off dates please see our calendar here.
From the 1st July 2019, Power and Water introduced a charge for all churn between retailers. This charge covers the transfer of up to five NMI’s per request. If a retailer wishes to transfer with more than five NMI’s on single request please contact us for a quote.
Current charges for this service can be viewed here .
Customer Consent Form
For Power and Water to perform various functions on behalf of a customer’s retailer or their authorized representative, we require verifiable consent from the customer.
Below is the Power and Water Customer Consent form, which we require to be submitted along with any requests made on behalf of the customer. If a request is received without a signed consent form, the request may be rejected.
For more information regarding these requests, please contact the frc@powerwater.com.au.
