Our strategy on a page
Our purpose is making a difference to the lives of Territorians.
Our vision is to be a proud, trusted, modern multi-utility delivering value now and into the future.
We value our customers and give them our best
We have pride in ourselves and our work
We work better by working together
We put people first
| Our customer experience mission | ||
|---|---|---|
Our goal is to anticipate customers' needs, engage meaningfully and empower them to make informed decisions. Anticipate. Engage. Empower. | ||
| Our objectives | ||
Make every interaction simple | Embed the customer voice | Enable sustainable futures, together |
| Our principles | ||
| We listen with empathy and seek to understand | We are accountable, proactive, responsive and timely | We track and measure actions to ensure continuous improvement |
| We are accurate, transparent, reliable, and trustworthy | We empower our customers with knowledge and tools to self serve | We embrace a sustainable, equitable future with innovation |
| Our approach | ||
| Listen and Learn | Act and Measure | Adopt and Evolve |
| Our success measures | ||
| Customer satisfaction and engagement | Brand, advocacy and reputation | Service equity |
| Employee satisfaction and engagement | Operational and performance efficiency | Collaboration and continuous improvement |