Anticipate.
Engage.
Empower.
Welcome to the Power and Water
Customer Experience Strategy website
Our customer experience objectives
Dive into the Strategy
Our strategy on a page
Our purpose is to make a difference to the lives of Territorians. Our vision is to be a proud, trusted, modern multi-utility delivering value now and into the future.
Objectives and roadmap
Guided by our mission, we have defined our customer experience objectives and the projects aligned with them. We have structured what we need to do to achieve our goals.
Our approach
Our approach to improving the customer experience is based on a continuous cycle of listening, action, and evolution.