Your guide to reading front page of the bill
1. Customer ID
This is an account number that identifies each customer. Keep it handy if you need to contact us.
2. Invoice number
This is a unique number that helps you identify each individual bill we send to you.
3. Account name and postal address
If you need to make any changes to your contact details, you can complete our update your contact details or change your postal address form or contact us.
4. Your account activity
Actual read means that we have been able to access the meter and a normal read has been taken.
Estimated read means that we have not been able to access the meter and have estimated the read based on previous normal reads at a similar time.
The billing period shows the period of time this bill refers to.
The balance, new charges and total amount shows how much is owing or in credit from previous bills, how much this current bill is and the total balance payable or a credit balance.
For details on all payments and adjustments refer to page 2 of your bill.
Your next meter read is an approximate date. Please make sure that the meter is clear and accessible around this time so we can read it.
Please pay and due date highlights the total amount owing and the date payment is due.
Be proactive and learn how to read your meter and check for any leaks between bills.
5. A message from us
We keep you up-to-date with interesting and important information that may affect you.
6. Your water/power usage
The graph lets you compare your current billing period water/power use with the previous billing period and the billing period at the same time last year. You can also see your average cost per day for this bill.
7. Your payment options and remittance advice
We have listed some of the easiest ways to pay your bill.
Customer reference a 17 digit number to use for online payments. If you have more than one property, each property will have its own reference number.
Consumer number a unique identifier for your property.
