Tell us how we’re doing

Power and Water wants to hear from our customers about how we’re doing so that we can continue to improve the way we work.

Customers across the Territory will be randomly contacted by an independent agency between Friday 11 March and Wednesday 23 March to share their feedback on how we deliver power and water services.

"Our customers and community are at the centre of everything we do," Executive General Manager Customer, Strategy and Regulations, David Tovey said.

"That’s why twice a year we undertake this important research so that we can continue to develop innovative ways to improve our existing services, develop new products and initiatives and engage more effectively with our customers."

An independent agency is undertaking the research program over the next fortnight.

Customers may receive an email to complete an online survey or be contacted by phone.

All feedback is completely confidential and will only be used for the purpose of research.

Power and Water is always looking for ways to improve and make the power and water experience better for our customers.

"The honest feedback will help shape our customers’ experiences and we thank you for your input," said Mr Tovey.

Ends

Contact: Media unit

Phone: 0401 117 599