Negotiated connections
As our customer you have the right to negotiate your connection contract. The technical information we need may be unfamiliar to you. We recommend an electrician, an electrical contractor or your retailer complete the application on your behalf.
This connection type is for:
- distribution connection that is not a basic connection
- basic connection with varied terms and conditions from the model standing offer
- new connections (including solar PV and other generation installations)
- modifications to connection arrangements for customers
- micro-embedded generators requiring augmentation of the existing distribution network
- embedded generators below 2MW wanting to connect to the distribution network.
There are additional charges and timeframes associated with a negotiated connection service, depending on the type of connection required.
Before you apply
You will need to provide relevant technical details for the connection including:
- connection arrangement and requirements
- meter model for solar PV and energy storage connections
- information on any risks, hazards or other concerns that could impact the connection works
voltage rise calculation for solar PV and energy storage connections - details of the nominated retailer for the account.
Please note, incomplete or incorrect applications will result in a delay.
To check if your connection requires augmentation before submitting an application, please book a site visit with our Connections Team by emailing power.connections@powerwater.com.au.
How to apply
- Complete the online application form
- We will assess your application.
- We will provide a response with the option for you to request more information, or progress directly to an application to connect.
If you need more detailed technical information, we can put you in touch with our Connections team who will contact you within 5 business days.
After you apply
- We will provide a connection offer in line with our connection policy for you to accept.
- We will contact your electrical contractor regarding the connection works.
- To finalise your connection, you will need to submit a copy of your Certificate of Compliance (CoC). If your application is for an embedded generation connection you will also be required to submit the required commissioning documentation.
We aim to assess and respond to your application in the timeframes listed below. These are only estimates and may vary depending on your location and the complexity of the work required to connect you. These timeframes apply from the lodgement date of a successful application and payment, if applicable:
- Power and Water requests additional information relating to an incomplete application: up to 10 business days of receiving application
- Power and Water to provide the customer with connection offer: up to 65 business days (best endeavours) of receiving complete application and payment.
- Customer to provide acceptance of connection offer: the connection offer is valid for 20 business days.
Incomplete or incorrect applications may result in delays.
The indicative timeframes and fees associated with large embedded generator connections can be found within the Embedded Generation Connection Guidelines PDF, 769.84 KB.
The timeframe for the connection work will be agreed upon by Power and Water and the customer through their agent depending on the nature of the project.
To check on the status of your application, contact our Connections Concierge.
Commissioning your generating unit
Once your application has been approved and your generating unit (such as solar PV) has been installed, you will need to send a copy of your Certificate of Compliance (CoC) to us along with a completed Embedded generation commissioning sheet.
Connection related enquiries
Our Customer Service Centre can help with information about our connection services.
Phone: 1800 245 092 or email us at connect.me@powerwater.com.au
Our Developer Services team can assist with technical queries and status of applications. They will be in contact with the application within five business days of receiving the application.
How much will it cost?
We will provide a formal quote in the connection offer. The quote will be based on your specific connection requirements.
| Service description | Business hours charge | After hours charge |
|---|---|---|
| Embedded generation assessment fee >30kW to <=200kW (Embedded generation applications only) | $2,260.59 | N/A |
| Embedded generation assessment fee >200kW to <2MW with Export | up to $11,220.55 | N/A |
| Embedded generation assessment fee >200kW to <2MW without Export | up to $6,732.33 | N/A |
| Exchange or replace meter - single-phase | $412.14 | $754.22 |
| Exchange or replace meter - three-phase | $477.94 | $874.63 |
| Meter program change | $346.34 | N/A |
|
Temporary disconnection and reconnection Physical dismantling | $2278.88 | $4170.35 |
|
Temporary disconnection and reconnection No dismantling | $726.04 | $1328.65 |
| Complex disconnection | $833.25 | $1524.85 |
|
Installation of minor apparatus including data loggers | $862.90 | $1604.99 |
|
Provision of three phase service upgraded from single phase | $2884.23 | $5278.14 |
| Standard temporary builder's connection | $1228.04 | $1228.04 |
| General meter inspection | $293.70 | N/A |
* Includes retail establishment or administration fee.
Do I need to provide the retailer's details?
A copy of the application will be sent to the nominated retailer. If you live in Darwin, Katherine, Tennant Creek, or Alice Springs, you can choose your power retailer, who can submit your connection application on your behalf.
We cannot complete your connection request unless a retailer has been appropriately engaged.
For remote customers, Power and Water is your nominated retailer.
Do I need a meter upgrade or change?
You may need to upgrade your meter if your connection application is for a solar PV connection.
If you cannot identify if you have the correct meter for your connection, you may need to book a site visit by our Connections Team by emailing power.connections@powerwater.com.au.
Is there any more information I need to know?
The following links are helpful when considering a basic connection service:
A connection applicant wanting to connect a larger embedded generation system or load connection. These typically include medium sized commercial PV and battery systems, and load connections outside the parameters of a basic connection. Complex negotiated connection and supply contract template PDF, 918.54 KB
Connection or altering an existing Connection of a Micro-Embedded Generator to our Electricity System. Standard customer supply agreement PDF, 720.56 KB
This contract is about the services which cover the supply and ongoing connection of your premises to our electricity distribution system, and the electricity supplied to the premises.
Connection policy
This Attachment introduces Power and Water’s proposed Negotiating Framework and explains the context in which the Negotiating Framework may apply to its services. Service and Installation Rules 2024 PDF, 986.45 KB
set out the technical requirements for customers connecting electricity installations, and general conditions of supply to Power and Water Corporation’s electricity networks. Alternative Control Service (ACS) pricelists PDF, 184.95 KB
Fee based and quoted services 2024-2025 Embedded generation connection guideline PDF, 769.84 KB
(NT NER Ch5/5A information pack)
Connection application user guide
Sets out the terms of connection for your photovoltaic system and inverter to our network. Negotiated embedded generation connection technical requirements specification PDF, 592.78 KB
greater than 30kVA, less than or equal to 2000kVA Complaints and disputes resolution
We're committed to providing our customers with quality services, while providing you with a great customer experience.
Remote rooftop PV applications
To install rooftop PV, your installer may help submit the following documents:
- The Remote PV Inverter Network Connection Agreement PDF, 66.87 KB, outlining connection terms for your PV system.
- The Basic Connection Form PDF, 587.88 KB (which includes the Notice of Intention), to be completed by the installer and customer.
If Power and Water is the retailer in your community, you will also need to:
- Submit a Power Purchase Agreement PDF, 168.67 KB form for assessment.
- Submit an Embedded Generation Commissioning Sheet PDF, 509.63 KB .
Submit applications to:
Postal: GPO Box 3596 Darwin NT 0801
Email: connect.me@powerwater.com.au
Phone: 1800 245 092
