Basic connections
Customers who need a new power connection or wish to make changes to an existing connection should refer to this Basic Connection information. We recommend that an electrician, electrical contractor, or your retailer complete the application on your behalf.
Use this application if you want to:
- Connect a new residential or small business (including solar PV installations with an inverter capacity of less than 30kVA)
- Modify residential or small business connections
- Request an unmetered connection (other than streetlights)
- Request a temporary supply connection
- Permanent removal of services and/or meters
On this page: How much will it cost | Connection enquiries | More information
Before you apply
You will need to provide the following:
- if you are applying on behalf of the customer, a signed owner consent form PDF, 263.36 KB must be provided.
- meter model for solar PV and energy storage connections
- connection arrangement and requirements
- voltage rise calculation for solar PV and energy storage connections
If you want to check whether your connection requires augmentation before applying, contact our Connections Team by emailing power.connections@powerwater.com.au.
How to apply
You will need to provide us with:
- a completed Basic Connection application form
- a signed property owner consent form PDF, 263.36 KB (if you are applying on behalf of the customer)
- all appropriate supporting documentation, a Certificate of Compliance (CoC) .
By applying for a Basic Connection, we will assume that you want an expedited connection. This means you accept our:
- Model Standing Offer – Basic Connection Agreement (for customers with standard connections without generation) PDF, 221.17 KB
- Model Standing Offer – Micro-Embedded Generator (including PV), Basic Connection Agreement PDF, 221.91 KB.
You can choose not to request an expedited connection. If you do not want an expedited connection, contact our Customer Service Centre at connect.me@powerwater.com.au.
Note, incomplete or incorrect applications will result in a delay.
After you apply
After you submit we will evaluate your application and send an invoice to the nominated billing nominee where required. We will then contact your electrical contractor about the work, upon receipt of payment.
To finalise your connection, you must provide a Certificate of Compliance (CoC) .
For micro-embedded generation connections, such as solar PV, an Embedded generation commissioning sheet will also be required.
Connection related enquiries
Our Customer Service Centre can help with information about our connection services.
Phone: 1800 245 092 or email us at connect.me@powerwater.com.au
Our Developer Services team can assist with technical queries and status of applications. They will be in contact with the application within five business days of receiving the application.
How much will it cost?
| Service description | Business hours charge | After hours charge |
|---|---|---|
| Basic load connection | $Nil | N/A |
|
Basic solar PV and/or battery application admin fee Class 1 and 2 PV Service | $196.47 | N/A |
| Exchange or replace meter - single-phase | $412.14 | $754.22 |
| Exchange or replace meter - three-phase | $477.94 | $874.63 |
| Meter program change | $346.34 | N/A |
|
Temporary disconnection and reconnection Physical dismantling | $2278.88 | $4170.35 |
|
Temporary disconnection and reconnection No dismantling | $726.04 | $1328.65 |
| Complex disconnection | $833.25 | $1524.85 |
|
Installation of minor apparatus including data loggers | $862.90 | $1604.99 |
|
Provision of three phase service upgraded from single phase | $2884.23 | $5278.14 |
| Standard temporary builder's connection | $1228.04 | $1228.04 |
| General meter inspection | $293.70 | N/A |
* Includes retail establishment or administration fee.
Do I need a meter upgrade or change?
You may need to upgrade your meter if your connection application is for a solar PV connection.
If you cannot identify if you have the correct meter for your connection, you may need to book a site visit by our Connections Team by emailing power.connections@powerwater.com.au.
Do I need to provide the retailer's details?
A copy of the application will be sent to the nominated retailer. If you live in Darwin, Katherine, Tennant Creek, or Alice Springs, you can choose your power retailer, who can submit your connection application on your behalf.
We cannot complete your connection request unless a retailer has been appropriately engaged.
For remote customers, Power and Water is your nominated retailer.
Is there any more information I need to know?
The following links are helpful when considering a basic connection service:
For customers with standard connections without generation Model standing offer – Micro-embedded generator (including PV), Basic connection agreement PDF, 221.91 KB
Connection or altering an existing Connection of a Micro-Embedded Generator to our Electricity System. Standard customer supply agreement PDF, 720.56 KB
This contract is about the services which cover the supply and ongoing connection of your premises to our electricity distribution system, and the electricity supplied to the premises. Connection Policy 2024 – 2029 PDF, 373 KB
The Policy applies to connections requested from 1 July 2024 for new or modified connections during 2024–29 regulatory control period (1 July 2024 to 30 June 2029 inclusive) Negotiating framework and negotiated distribution service criteria
This Attachment introduces Power and Water’s proposed Negotiating Framework and explains the context in which the Negotiating Framework may apply to its services. Service and Installation Rules 2024 PDF, 986.45 KB
set out the technical requirements for customers connecting electricity installations, and general conditions of supply to Power and Water Corporation’s electricity networks. Alternative Control Service (ACS) pricelists PDF, 184.95 KB
Fee based and quoted services 2024-2025 Embedded generation connection guideline PDF, 769.84 KB
(NT NER Ch5/5A information pack)
Connection application user guide
Sets out the terms of connection for your photovoltaic system and inverter to our network. Basic Micro Embedded Generation Technical Requirements Specification PDF, 600.69 KB
less than or equal to 30kVA Complaints and disputes resolution
We're committed to providing our customers with quality services, while providing you with a great customer experience.
Remote rooftop PV applications
To install rooftop PV, your installer may help submit the following documents:
- The Remote PV Inverter Network Connection Agreement PDF, 66.87 KB, outlining connection terms for your PV system.
- The Basic Connection Form PDF, 587.88 KB (which includes the Notice of Intention), to be completed by the installer and customer.
If Power and Water is the retailer in your community, you will also need to:
- Submit a Power Purchase Agreement PDF, 168.67 KB form for assessment.
- Submit an Embedded Generation Commissioning Sheet PDF, 509.63 KB .
Submit applications to:
Postal: GPO Box 3596 Darwin NT 0801
Email: connect.me@powerwater.com.au
Phone: 1800 245 092
