Even when there is a Telstra outage the power meters will still work:

  • The power will not switch off when you have no credit left.
  • The screen will only show how much money you owe.
  • The screen will not show the money you have paid.

But, when the Telstra network reconnects, the meters will add any money you have paid and will show a new amount owing.

On average remote customers use $10-15 of power every day.

Even when the power doesn’t switch off you should still top up to avoid a big debt.

To re-connect your power meter and look at your current balance:

Step 1: Go to the meter and push the ‘CONNECT’ button.

Step 2: Your meter will reconnect. If it doesn’t, wait 15 minutes and try again.

Step 3. If it is still not working, call Power and Water to help you on 1800 245 092.

If your meter says you owe money, we can help you to make a payment plan.

Call Power and Water on 1800 245 092.