When you’re moving home or business, you want to have your utilities connected with as little fuss as possible.
Here are some tips to ensure our residential, commercial and remote customers have a smooth transition between premises.
Renting a place
Find out about what you need to do to get your utilities connected if you are renting a property.
Buying or selling
Buying or selling a property? Here's what you need to know about power and water connections.
Building or renovating
Here are some helpful tips if you are building or renovating your property.
Renting a place
Here are some tips about getting your power organised and water bill sorted when your lease is signed.
What you need to know
In the Northern Territory, only the property owner gets the water and sewerage account. If you’re renting the property, your real estate agent will discuss water arrangements with you and any arrangements made between yourself and the property owner will be covered in your lease agreement.
In some towns and locations, we are both the electricity provider and retailer. This is likely the case if you're a remote customer. Please read the next answer for more information.
If you live in Darwin, Katherine, Tennant Creek or Alice Springs, we are the electricity network provider. You need to choose an electricity retailer and contact them to set up an account and electricity connection. They will issue your power bills and when you leave the rental property, they will organise your disconnection.
If you are in Jabiru, Nhulunbuy, Alyangula or 72 other remote communities, we are your power retailer as well as the network provider.
For power connections and disconnections in:
- Jabiru customers can complete an online application here.
- Nhulunbuy customers need to contact Nhulunbuy Housing (08) 8987 0533 to make these arrangements
- Alyangula customers need to contact GEMCO on (08) 8987 4444 to make these arrangements
- All other remote communities customers can complete an online application here.
Please allow at least two business days for connections and disconnections to be completed.
For most business customers, the way we supply and serve you will be the same as for residential customers.
If you're in Darwin, Katherine, Tennant Creek or Alice Springs, you’ll still buy your electricity through a power retailer.
For power connections and disconnections in:
- Jabiru customers can complete an online application here.
- Nhulunbuy contact Nhulunbuy Housing (08) 8987 0533 to make these arrangements
- Alyangula contact GEMCO on (08) 8987 4444 to make these arrangements
- All other remote communities customers can complete an online application here.
Read about our major customer accounts and tariffs for commercial customers.
It is important that the you contact PWC to finalise the water and sewerage charges up to the change of ownership date. Conveyancing agents and legal representatives are NOT responsible for ensuring such charges owed on the property included in the property settlement. You may request for them to be included. If not paid you will remain liable for the outstanding until paid.
Buying or selling
Here's some helpful information about power and water connections when you sell or buy a home.
What you need to know
Most Territorians buy their electricity through an independent retailer. Please contact your chosen power retailer at least two days before you move.
If you are looking to connect water supply and sewerage to a new property, you can apply online to arrange for a new water and sewerage connection to the system, or request an increased load or demand. You can find out more in the section below about building or renovating.
If you are planning a new development or subdivision, or looking at renovating your existing property, we have additional information and requirements for developers.
If you are in Jabiru, Nhulunbuy, Alyangula or 72 other remote communities, we are your power retailer as well as the power network provider.
For power connections and disconnections in:
- Jabiru customers can complete an online application here.
- Nhulunbuy customers need to contact Nhulunbuy Housing (08) 8987 0533 to make these arrangements
- Alyangula customers need to contact GEMCO on (08) 8987 4444 to make these arrangements
- All other remote communities customers can complete an online application here.
Please allow at least two business days for connections and disconnections to be completed.
Water accounts will transfer automatically based on the change of ownership information received from the Lands Title Office.
If you’re a commercial customer, fill in this form to arrange disconnection or connection of your electricity services. We organise connection to ensure you’re on the correct tariff. Read about our major customer accounts and commercial on our power pricing and tariffs page here.
We ask that you provide at least two business days’ notice before leaving a property. Commercial disconnections occur during business hours, from Monday to Friday between 8am and 4.30pm.
We won’t issue your invoices unless you’re also in a remote region. You’ll still buy your electricity through an electricity retailer.
We will be advised of your purchase by the Land Titles Office so we will automatically open a water and sewerage account in your name and send them to your new business address.
It is important that the you contact Power and Water to finalise the water and sewerage charges up to the change of ownership date. Conveyancing agents and legal representatives are NOT responsible for ensuring such charges owed on the property included in the property settlement. You may request for them to be included. If not paid you will remain liable for the outstanding until paid.
Building or renovating
Here's some helpful information if you are building or renovating your home.
What you need to know
If there’s an easement on your property, it will be registered on your land title and contain a list of our infrastructure such as manholes, sewer and water pipelines and powerlines. You can find out more about easements here.
If you have a newly-built home (new subdivision) we will provide connections for new subdivisions in major urban areas within five working days of receiving the certificate of compliance from your electrical contractor. This timeframe will be longer for other areas depending on your location.
You can apply online to arrange for a new water and sewerage connection to the system, or request an increased load or demand. We will install a new water meter, and provide access to the water supply within five working days of receiving notification from your plumber that the plumbing at the new property is complete.
Other commitments are detailed in our Customer Contract and summarised in our Customer Charter. These documents contain details of the things we ask of our customers because it is required by legislation and helps us provide better service.
You can organise the temporary disconnection of your electricity for renovation purposes using this pdf form.
You can find out more details about construction specifications and design requirements in our developers' portal.
