How to read your invoice
This page will help you understand your Power and Water invoice. For information about the cost of our services please go to our Pricing and tariffs page. You can also download a printable version of this guide.
Customer's contact details
The due date for payment
|Power and Water contact details and headings||Usage graph|
Shows how your average usage compares to your last invoice, national/regional average and previous year’s average. This is based on average daily usage for your billing period.
|Invoice issue date|
The Power and Water global message
Identification number that identifies you as a Power and Water customerat a specific address.
Easy ways to pay
Used to identify this specific invoice.
|Your last invoice|
Dollar value of your last invoice.
|Your account details|
This includes your name, address and Customer Number.
Payments/adjustments received after last invoice was issued and before this invoice was issued.
This includes a breakdown of charges in relation to water, electricity or sewerage.
|Balance brought forward|
From previous invoice.
Charges relating to any adjustments, payments, concessions (in the form of credit amounts) or general charges (such as new connection charges). The charges listed here are not linked to any consumption listed above or on page 1.
Incurred since last invoice.
This area includes helpful information such as who to contact, what happens during a disconnection, what to do if you are going away for an extended period, meter readings and how to find out if you are eligible for concessions.
As of this invoice.
These are the same details as listed in the ‘payment options’ on page 1 and includes your personal 17 digit BPAY reference number. Please note this is not the same as the “BPAY View” reference number.