Contact us
General enquiries
Our friendly Contact Centre will assist you with any general enquiries including:
- general water and sewerage enquiries
- billing
- electricity faults and interruptions
- new connections.
Enquire online
Chat with us online or call us on 1800 245 092.
We're here to help from 8am to 5pm weekdays.
If you are contacting us from overseas, please email us at customerservice@powerwater.com.au
If you require interpreter services please call 13 14 50.
We aim to provide great services to all Territorians. Feedback from our customers helps us to improve our service and business. If you've had a good or bad experience with us, let us know.
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Journalists and media organisations may contact the Power and Water media team on 0401 117 599 or media@powerwater.com.au.
Please note that the Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.
Services Development Team Northern region
Service Development North
Ben Hammond Complex
Illife Steet, Stuart Park
PO Box 37471
Winnellie NT 0821
Services Development Team Southern region
Service Development South
Sadadeen Valley
Berger Court, Alice Springs
PO Box 1521
Alice Springs NT 0871
Trade Waste and Backflow Team
Northern and Southern regions
Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821
Download the app
Download the free Power and Water Corporation app from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
👷Saturday 22 February11:50pm - Our crew still working on access issues to continue line patrol in the area. Next update 2:00pm.
👷Saturday 22 February 7:30am - Our crew are working to restore power. Multiple trees are down and impacting access to conduct line patrol. Next update 12:00pm.
👷 8:11pm - Crews are patrolling the line to find the fault.
⚠️🔌 Power interruption affecting Gunn Point and Koolpinyah. Crew responding.
👷Saturday 22 February11:50pm - Our crew still working on access issues to continue line patrol in the area. Next update 2:00pm.
👷Saturday 22 February 7:30am - Our crew are working to restore power. Multiple trees are down and impacting access to conduct line patrol. Next update 12:00pm.
👷 8:11pm - Crews are patrolling the line to find the fault.
⚠️🔌 Power interruption affecting Gunn Point and Koolpinyah. Crew responding.
Hidden Valley Rd - 17
We are replacing the underground power cables in Kalymnos Drive, Karama. Works will take place Monday to Friday between 8am and 5pm and on Saturdays from 9am to 4pm.
We are replacing the underground power cables in Kalymnos Drive, Karama. Works will take place Monday to Friday between 8am and 5pm and on Saturdays from 9am to 4pm.
Kaylmnos Drive
We will be inspecting power service lines around Nakara from 1 February to 31 March 2025. #3109930
We will be inspecting power service lines around Nakara from 1 February to 31 March 2025.
Adcock
Trower Road
Nakara Tce
Rattray
Griffe St
Copeland Cres
Kilfoyle St
Witherdon Street
Macredie St
Cahill Cres
Truscott St
Croker St
Goodman St
Bradshaw Terrace
Symes St
Rowling St
Goodman Street
Buchanan Trc
Dripstone Road
