Emergencies and faults

If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.

View our current planned works and outages page Report a problem page

Contact us

General enquiries

Our friendly Contact Centre will assist you with any general enquiries including:

  • general water and sewerage enquiries
  • billing
  • electricity faults and interruptions
  • new connections.

Enquire online

Chat with us online or call us on 1800 245 092.

We're here to help from 8am to 5pm weekdays.

If you are contacting us from overseas, please email us at customerservice@powerwater.com.au

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If you require interpreter services please call 13 14 50.

We aim to provide great services to all Territorians. Feedback from our customers helps us to improve our service and business. If you've had a good or bad experience with us, let us know.

Read more about complaints and disputes resolution

Darwin

GPO Box 3596
Darwin NT 0801

Katherine

GPO Box 1921
Darwin NT 0801

Alice Springs

PO Box 1521
Alice Springs NT 0871

Journalists and media organisations may contact the Power and Water media team on 0401 117 599 or media@powerwater.com.au.

Please note that the Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.

Services Development Team Northern region

Service Development North
Ben Hammond Complex
Illife Steet, Stuart Park
PO Box 37471
Winnellie NT 0821

waterdevelopment@powerwater.com.au

Services Development Team Southern region

Service Development South
Sadadeen Valley
Berger Court, Alice Springs
PO Box 1521
Alice Springs NT 0871

waterdevelopment@powerwater.com.au

Trade Waste and Backflow Team
Northern and Southern regions

Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821

tradewastedept.pwc@powerwater.com.au

Download the app

Download the free Power and Water Corporation app from the Apple or Google Play stores.

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Find us on Facebook

We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.