Account management customer survey

Please take a moment to complete this survey so we know that we're meeting your needs.

Contact with Account Manager

In the past 6 months, have you had any direct contact with your account manager? *

Yes
No

Satisfaction ratings

When you had contact with your account manager in the past 6 months, how satisfied were you with the following?

The frequency with which the Account Manager proactively reached out to you to offer assistance or information: *

Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable

If you answered Dissatisfied or Very dissatisfied to the question above, please describe the change that would improve your experience

The professionalism and attitude of the Account Manager during interactions: *

Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable

If you answered Dissatisfied or Very dissatisfied to the question above, please describe the change that would improve your experience

The Account Manager's effectiveness in answering your questions and resolving issues: *

Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable

If you answered Dissatisfied or Very dissatisfied to the question above, please describe the change that would improve your experience

The timeliness of the Account Manager's responses to your questions: *

Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable

If you answered Dissatisfied or Very dissatisfied to the question above, please describe the change that would improve your experience

The overall level of support you received from your Account Manager: *

Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Not applicable

If you answered Dissatisfied or Very dissatisfied to the question above, please describe the change that would improve your experience

Account Manager Team’s role in making service easier

The Account Management team has made it easier for me to interact with Power and Water: *

Strongly agree
Agree
Disagree
Strongly disagree
Not applicable

If you answered Disagree or Strongly disagree to the question above, please describe the change that would improve your experience

Likelihood to recommend Account Management Team

On a scale of 1 to 10, how likely are you to recommend the Account Management team to others? *

1 - Not at all likely
2 - Extremely unlikely
3 – Very unlikely
4 – Unlikely
5 – Somewhat unlikely
6 – Somewhat likely
7 – Likely
8 – Very likely
9 – Extremely likely
10 – Definitely/Absolutely likely

If you answered Not at all likely, Extremely unlikely or Very unlikely to the question above, please describe the change that would improve your experience

Improvements to Account Management Team

What improvements, if any, would you like in the Account Management team's service? For example, more frequent check-ins, faster response times

Likelihood to recommend Power and Water

On a scale of 1 to 10, how likely are you to recommend Power and Water to others? *

1 - Not at all likely
2 - Extremely unlikely
3 – Very unlikely
4 – Unlikely
5 – Somewhat unlikely
6 – Somewhat likely
7 – Likely
8 – Very likely
9 – Extremely likely
10 – Definitely/Absolutely likely

If you answered Not at all likely, Extremely unlikely or Very unlikely to the question above, please describe the change that would improve your experience

Improvements to Power and Water’s overall service

What improvements, if any, would you like in Power and Water's service? For example, customer service, technical support, account management experience, billing clarity and transparency, outage notifications, online services

Account management survey