All prepayment meters across the Northern Territory are changing as part of the prepayment meter replacement program.
This is because the Telstra Network will be upgraded to 4G service. 3G will no longer be available from July 2024.
This program will provide a modern, digital prepayment meter solution that is consistent across the NT.
The new meters look different and how to 'top up' credit will change too.
The meters are the Secure Liberty 120 model.
Duration 30 seconds
When will the changes take place?
The prepayment meter replacement program will take place between April 2023 and June 2024.
How Power and Water will support communities during the replacement program
Power and Water staff will visit communities to talk about and explain the new meters. We will also provide, videos, stickers and flyers with practical information on using the new meters.
Further support is available by calling our customer service team 1800 245 092.
What happens when the meters change
- Installers will need to access to the meter box on the side of the house. If they can't get access, they will leave a note and come back later.
- Changing the meter will take about 30 minutes with a short power outage.
- The money that was on the old meter will be put to the new meter.
- Customers can load all tokens prior to the meter changing (for token meters).
- If customers have unused tokens they will need to phone us on 1800 245 092. We will put the money on the new meter.
