During the network outage Power and Water prepayment meters were affected, in particular the disconnection feature of power when customers reach their debt level.

Customers were encouraged to continue to add regular credit to their prepaid power meter during the outage to avoid getting into debt. During this period, some customers have fallen into arrears.

We will continue to work with customers in the community to pay off their debt balance and can offer financial hardship assistance through payment plans.

To re-connect your power meter and view your current balance, please follow the below steps:

STEP 1. Go to the meter at home at push ‘CONNECT’ button

STEP 2. Your meter will reconnect. If it doesn’t, wait 15 mins and try again.

STEP 3. If it is still not working, call the Power and Water customer service team on 1800 245 092 to help you.

Should you have any concerns or require further clarification on the Power and Water power meters please contact our customer service team on 1800 245 092.

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Contact: Media unit