Emergencies and faults
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Contact us
General enquiries
Our friendly Contact Centre will assist you with any general enquiries including:
- general water and sewerage enquiries
- billing
- electricity faults and interruptions
- new connections.
Enquire online
Chat with us online or call us on 1800 245 092.
We're here to help from 8am to 5pm weekdays.
If you are contacting us from overseas, please email us at customerservice@powerwater.com.au
If you require interpreter services please call 13 14 50.
We aim to provide great services to all Territorians. Feedback from our customers helps us to improve our service and business. If you've had a good or bad experience with us, let us know.
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Journalists and media organisations may contact the Power and Water media team on 0401 117 599 or media@powerwater.com.au.
Please note that the Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.
Services Development Team Northern region
Service Development North
Ben Hammond Complex
Illife Steet, Stuart Park
PO Box 37471
Winnellie NT 0821
Services Development Team Southern region
Service Development South
Sadadeen Valley
Berger Court, Alice Springs
PO Box 1521
Alice Springs NT 0871
Trade Waste and Backflow Team
Northern and Southern regions
Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821
Download the app
Download the free Power and Water Corporation app from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
Adelaide River
Becker Street - 10 18 12 16 8 21 13 25 14 23 27 6 4 29
Coach Road - 28
Dogherty Street - 6 8 4 2 12 10
Dorat Road – 6 12 9 6 8 6 61
Finlay Road - 47 23 31 35 45 39
Hardy Street - 12 5 4 9 4 10 8 7 17 13 11 14 6 2 15 3
Hatt Street - 27 32 31 29 35 34 33
Haynes Road - 175 520 100 485 525 690 720 460 570 410 165 315 445 630 145 300 790 135 155 35 95 195 660 840
Hopewell Street - 3 5 8
Memorial Terrace - 31 19 9 15 17 60 105 113 120
Silverton Road - 12 1 14 7 11
Strickland Road - 111 141 175 795 675 965 1010 199 555 645 550 735 825 755 890 151 211 695 1060 970
Stuart Highway – 128 64 51 130 76 124 118 116 114 75 68 60 134 132 106 162 120 184 166 122 115
Swannel Street - 11 3 14 13 9 7 10 5
Margaret River
Stuart Highway – 451
Robin Falls
Dorat Road – 205 124 1390 135 265
Stapleton
Stuart Highway – 7732 8319
Duwun Road - 31, 33
Larrakia Road - 58, 60, 61, 62, 63, 64, 65
Power supply maybe interrupted for maintenance works to the whole of Nauiyu community.
Power supply maybe interrupted for maintenance works to the whole of Nauiyu community.
Cable replacement works will take place, from Thursday 12 September 8am to Saturday 30 November 4pm.
We will advise when power interruptions are needed.
Cable replacement works will take place, from Thursday 12 September 8am to Saturday 30 November 4pm.
We will advise when power interruptions are needed.
Rosewood Crescent - 15-53
Construction of new power line, including clearing of vegetation will take place.
Start: Monday 2 September 2024
End: 30 November 2024
Suburb: Lambells Lagoon and Middle Point
Streets Affected:
Arnhem Highway
Anzac Parade
Thomsen Road
Customers will be advised if they will be affected by any planned power shutdowns.
Construction of new power line, including clearing of vegetation will take place.
Start: Monday 2 September 2024
End: 30 November 2024
Suburb: Lambells Lagoon and Middle Point
Streets Affected:
Arnhem Highway
Anzac Parade
Thomsen Road
Customers will be advised if they will be affected by any planned power shutdowns.
Harrison Circuit
Underground power cable upgrade works will take place.
Start: Tuesday 6 August 2024
End: 15 November 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
Gsell St
Henbury Avenue
Underground power cable upgrade works will take place.
Start: Tuesday 6 August 2024
End: 15 November 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
Gsell St
Henbury Avenue
Underground power cable upgrade works will take place.
Start: Monday 29 July 2024
End: 30 September 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Malak
Streets Affected:
- Darwent St
- Todd Cres
- Boucaut Cres
Underground power cable upgrade works will take place.
Start: Monday 29 July 2024
End: 30 September 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Malak
Streets Affected:
- Darwent St
- Todd Cres
- Boucaut Cres
Underground power cable upgrade works will take place.
Start: Monday 15 July 2024
End: 31 October 2024
Times:
8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
- Cubillo St
- Gsell St
- Perez St
- Allwright St
Temporary driveway closures:
between 9:30 and 11:30 am
Thursday 25 July
affecting 20 - 32 Gsell Street.
Underground power cable upgrade works will take place.
Start: Monday 15 July 2024
End: 31 October 2024
Times:
8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
- Cubillo St
- Gsell St
- Perez St
- Allwright St
Temporary driveway closures:
between 9:30 and 11:30 am
Thursday 25 July
affecting 20 - 32 Gsell Street.
Update 2:30pm - Estimated time of restoration is 3pm.
Update 1.00pm - Scheduled restoration time updated to 2.30pm
Update 11.55am - Scheduled restoration time updated to 1.00pm
Power supply maybe interrupted for maintenance works. #3175904
Update 2:30pm - Estimated time of restoration is 3pm.
Update 1.00pm - Scheduled restoration time updated to 2.30pm
Update 11.55am - Scheduled restoration time updated to 1.00pm
Power supply maybe interrupted for maintenance works.
Larapinta
Albrecht Drive – 116 104 101 23 110 108 105 89 84 80 64 56 41 115 87 82 78 60 39 40 36 114 104 88 47 52 44 33 31 27 11 112 76 57 38 34 21 103 49 32 17 106 48 46 99 86 62 45
Antulye Court - 8 2 6 3 9
Crown Court - 2 5 7 3 4 8 6
Ellery Drive - 38 26 8 14 10 36 24 20 12 18 25 32 30 22 9 19 16 31 29 27 28
Gibeanie Court - 5 1 2 4 3
Gilbert Place - 16 19 13 18 11 17 5 2 10 8 4 3 9 14 6 7 1 12 15
Harms Court - 10 5 6 3 2 14 15 8 7 9 11 4 12 13
Heidenreich Court - 15 12 20 6 23 5 13 17 18 19 7 25 14 3 4 2 11 24 16 21 1
Holtermann Court - 20 33 31 17 5 34 25 8 23 29 12 4 22 32 11 10 13 2 3 7 6 21 24 30 15 26 27 14 18 19 16 9 37 36 35 28
Huckitta Street - 7 9 8 5 3
Irlpme Court - 10 22 4 27 38 7 13 15 17 28 30 25 6 26 21 12 24 32 34 29 2 19 11 36
Kramer Street - 38 34 16 28 36 22 18 32 20
Larapinta Drive - 572
Latz Crescent - 8 37 7 5 12 26 25 11 1 9 24 10 31 13 19 33 14 29 6 35 4 3
Mirus Court - 14 11 3 16 6 10 13 15 9 7 12 4 1 5 8 17
Mparntwe Drive - 21 15 7 17 14 19 11 9 13 16 18
Rubina Street - 7 4 6 3 2 1 5 9
Teague Crescent - 18 2 16 12 6 10 14 8 4
Warber Court - 17 4 10 6 9 8 18 5 12 11 13 14 15 16 7 19 2
Willoby Court - 1 19
Wright Place - 9 5 1 2 7 6 4 8 3
There are currently no outages in your area!
View future planned worksCall 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000