Emergencies and faults
If you see a life-threatening or dangerous situation such as a powerline on the ground,
call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Contact us
General enquiries
Our friendly Contact Centre will assist you with any general enquiries including:
- general water and sewerage enquiries
- billing
- electricity faults and interruptions
- new connections.
Enquire online
Chat with us online or call us on 1800 245 092.
We're here to help from 8am to 5pm weekdays.
If you are contacting us from overseas, please email us at customerservice@powerwater.com.au
If you require interpreter services please call 13 14 50.
We aim to provide great services to all Territorians. Feedback from our customers helps us to improve our service and business. If you've had a good or bad experience with us, let us know.
Darwin
GPO Box 3596
Darwin NT 0801
Katherine
GPO Box 1921
Darwin NT 0801
Alice Springs
PO Box 1521
Alice Springs NT 0871
Journalists and media organisations may contact the Power and Water media team on 0401 117 599 or media@powerwater.com.au.
Please note that the Power and Water media team does not have access to customer records and is unable to respond to customer enquiries.
Services Development Team Northern region
Service Development North
Ben Hammond Complex
Illife Steet, Stuart Park
PO Box 37471
Winnellie NT 0821
Services Development Team Southern region
Service Development South
Sadadeen Valley
Berger Court, Alice Springs
PO Box 1521
Alice Springs NT 0871
Trade Waste and Backflow Team
Northern and Southern regions
Ben Hammond Complex
Illife Street, Stuart Park
PO Box 37471
Winnellie NT 0821
Download the app
Download the free Power and Water Corporation app from the Apple or Google Play stores.
Find us on Facebook
We update and monitor our Facebook page from 8am to 5pm on weekdays. During a major incident or emergency situation additional updates and information may be provided outside of these times.
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
Birdum
Stuart Highway – 7205
Elsey
Roper Highway - 2945
Stuart Highway – 9120 5580 7078 5993
Larrimah
Mahony Street - 8 3 9
Stuart Highway – 37 38 65 0 78
Mataranka
Carew Road - 93 90 67 85 114 100 77 61 103 110 111 106 89 117 96 79 55 118 73 97
Conway Road - 22
Gunn Street - 9 18 16 24 28 25 10 19 29 2 1 5 14 20 30 32 21 31 6 3 11 26 27 4 8 12 7 22 13 34
Homestead Road - 642 180 120 547
Martin Road - 12 250 170 231 67 175 233 51 228 255
Roper Highway - 21 36 200 615 2 10 14 18 48 74
Roper Terrace - 103 26 32 730 4 6 11 66 42
Stirling Street - 20 22 24 17 32 33 28 31 18 26
Stuart Highway – 270 736 918 166
Warloch Street - 17
Power supply maybe interrupted for maintenance works on the whole of Wooliana Road, Nauiyu.
Map of affected areas.
Power supply maybe interrupted for maintenance works on the whole of Wooliana Road, Nauiyu.
Map of affected areas.
Morgan Rd
Stockwhip Dr.
Kingfisher Crescent
Alawa Crescent
Zapopan Court
Moil Crescent
Mazlin Street
Conway Street
Bagshaw Crescent
Augusta Drive - 15, 16, 17, 18, 19, 20, 21, 22, 23
Lakes Crescent - 31, 33, 35, 36, 37, 38, 39, 41, 43, 44, 45, 47, 49, 51, 53, 55, 56, 57, 58, 59, 60, 62, 64, 66
St Andrews Court - 1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16
Ross
Ross Highway - 90
Kilgariff
Stuart Highway - 311
Stuart Hwy - 1492
Power supply maybe interrupted for maintenance works to all of Nauiyu community.
Power supply maybe interrupted for maintenance works to all of Nauiyu community.
Cable replacement works will take place, from Thursday 12 September 8am to Saturday 30 November 4pm.
We will advise when power interruptions are needed.
Cable replacement works will take place, from Thursday 12 September 8am to Saturday 30 November 4pm.
We will advise when power interruptions are needed.
Rosewood Crescent - 15-53
Construction of new power line, including clearing of vegetation will take place.
Start: Monday 2 September 2024
End: 30 November 2024
Suburb: Lambells Lagoon and Middle Point
Streets Affected:
Arnhem Highway
Anzac Parade
Thomsen Road
Customers will be advised if they will be affected by any planned power shutdowns.
Construction of new power line, including clearing of vegetation will take place.
Start: Monday 2 September 2024
End: 30 November 2024
Suburb: Lambells Lagoon and Middle Point
Streets Affected:
Arnhem Highway
Anzac Parade
Thomsen Road
Customers will be advised if they will be affected by any planned power shutdowns.
Harrison Circuit
Underground power cable upgrade works will take place.
Start: Tuesday 6 August 2024
End: 15 November 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
Gsell St
Henbury Avenue
Underground power cable upgrade works will take place.
Start: Tuesday 6 August 2024
End: 15 November 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
Gsell St
Henbury Avenue
Underground power cable upgrade works will take place.
Start: Monday 29 July 2024
End: 30 September 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Malak
Streets Affected:
- Darwent St
- Todd Cres
- Boucaut Cres
Underground power cable upgrade works will take place.
Start: Monday 29 July 2024
End: 30 September 2024
Times: 8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Malak
Streets Affected:
- Darwent St
- Todd Cres
- Boucaut Cres
Underground power cable upgrade works will take place.
Start: Monday 15 July 2024
End: 31 October 2024
Times:
8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
- Cubillo St
- Gsell St
- Perez St
- Allwright St
Temporary driveway closures:
between 9:30 and 11:30 am
Thursday 25 July
affecting 20 - 32 Gsell Street.
Underground power cable upgrade works will take place.
Start: Monday 15 July 2024
End: 31 October 2024
Times:
8am – 5pm Monday - Friday
9am – 4pm Saturdays
Suburb: Wanguri
Streets Affected:
- Cubillo St
- Gsell St
- Perez St
- Allwright St
Temporary driveway closures:
between 9:30 and 11:30 am
Thursday 25 July
affecting 20 - 32 Gsell Street.
There are currently no outages in your area!
View future planned worksCall 1800 245 090 any time if you notice a serious problem with power or water facilities. In an emergency call 000